Feature Requests

When someone books an appointment, I'd like the option of automatically creating an opportunity within a chosen pipeline for each type of event. It should be optional for each event type.

I'd love to have capabilities similar to Calendly where you can add custom variables inside your SMS and email notifications including the custom join link for each individual meeting. For example, " Hey [Invitee First Name], Just a quick reminder that our [Event Name] is starting soon at [Event Time]. Join the meeting here: [Location] " (Location meaning the custom meeting link created for that specific event)

Allow users to send single emails to specific contacts, from inside the contact profile.

Automatic text messages for calendar integration where when people book a meeting they receive reminders 1 hour before their meeting, 10 minutes before, or any other time we choose.

Currently appointment email reminders have a set subject line that can't be changed. Would love to be able to customize it just like in a real email.

Add the ability to trigger a workflow based on if a email was opened or not.

Right now it appears like there are two contact lists "Customer Contacts" and "Chat Contacts". Even though Chat contacts are added to customer contacts as "unsubscribed", there is no way to easily go between the two; especially from message hub. A lot of time when responding to a message, you need to see all that great information that is in the general contact page. Currently, I have to search for them. Have a link between the two would be great.

It would be great to have the contact information for the person who booked the appointment IN the calendar appointment itself, and their name in the title rather than the description and having to click to go to the appointment in the app

I need the ability to ask questions in the scheduling tool so I know more about the person scheduling the call. I need the functionality of Calendly, in CF2.0. :-)

Allow us to connect zoom to our Calendars in the new appointment feature.