Connect Messagehub to Contacts
complete
Brye Sargent
Right now it appears like there are two contact lists "Customer Contacts" and "Chat Contacts". Even though Chat contacts are added to customer contacts as "unsubscribed", there is no way to easily go between the two; especially from message hub. A lot of time when responding to a message, you need to see all that great information that is in the general contact page. Currently, I have to search for them. Have a link between the two would be great.
D
David Lamoureux (Product Support Analyst)
complete
I am happy to announce this feature is now complete!
Once you have setup your Message Hub, this button will appear next to your contacts and in each contact profile.
D
David Lamoureux (Product Support Analyst)
in progress
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David Lamoureux (Product Support Analyst)
Hey Brye Sargent Thank you for your feedback and adding this request. That's a great suggestion! We'll be sure to keep this open for others to vote on and for our dev team for review.