Link to Cancellation Funnel
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Joselin Mane
Right now if a person goes to cancel they just hit cancel and it cancels them but it would be great to send them to a cancellation page instead with a bunch of common cancellation issues and different ways to address them. See pic. So instead of just cancelling sending member to a cancellation funnel page like this
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Hugh (Product Support Manager)
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Users can now configure cancelation funnels in the product settings.
https://d.pr/i/vk6FWH
If you have questions please don't hesitate to reach out to support.
H
Hugh (Product Support Manager)
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Melanie Nichols
Oops sorry Joselin Mane.... I've never voted anything up before, thought the comment would do it! ;)
Joselin Mane
Melanie Nichols: No worries, thanks for the upvote ;-)
Joselin Mane
A more detailed explanation : In Classic, there was a Cancellation funnel type that was also part of the Funnel cookbook.
It was essentially a survey funnel.
Right now if a person goes to cancel from within the customer center they just hit cancel and it cancels them immediately
However, it would be great to send them to a cancellation page instead with a bunch of common cancelation issues and different ways to address them.
Let’s vote to have a cancellation page option added to the 2.0 customer center.
So instead of just canceling them immediately why not have the members go to a cancellation funnel page like shown above?
If you think this is a good idea, please vote here 😊
Barbara Bronislawska
Fantastic idea! That would be so helpful.
Melanie Nichols
This sounds like a great idea to me!
Joselin Mane
Melanie Nichols: Great thanks please vote it up when you get a chance.