Enable the Message Hub support bubble across the Customer Center globaly | Voters

Enable the Message Hub support bubble across the Customer Center globaly

Martin Vasquez

Currently there is no way I the learning hub for the customer to contact support. I know there is the community, but a faster way to contact us like create a ticket, or open a live chat support from the message hub.

David Lamoureux (Product Support Analyst)

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David Lamoureux (Product Support Analyst)

Hey Martin Vasquez I have reopened this request and specified it to be a global support buble across the Customer Center. I hope this helps! If this is not what you were meaning, please let me know by replying here. Thanks!

Martin Vasquez

David Lamoureux (Product Support Analyst) hey David! This is exactly what I mean! A way to contact support in the customer center. And of course if I create a different live I would just need to put the customer center URL for the live chat to be specifically for support in the customer center. Also, just wondering, what about the ability to have live chat support for different users and (the same widget) but it collect email tickets for other type of users? Like for premium users live chat, and for the low plan just tickets?

David Lamoureux (Product Support Analyst)

Martin Vasquez: Unfortunately, no, that feature is not available for the live chat in Message hub. However that does sound like a great feature request. I'll give you some time to make that yourself if you'd like =)

Here is our help article to refresh yourself on how it works if you'd like: https://support.myclickfunnels.com/support/solutions/articles/150000187225-how-to-create-and-manage-website-live-chats-in-messagehub

David Lamoureux (Product Support Analyst)

marked this post as

closed

Thank you for contacting us. This is already possible with our current features. 
While this platform is primarily intended for new feature requests, we understand the importance of addressing all inquiries with care. 
To ensure you receive the assistance you need, I'll promptly forward your message to our dedicated support team, who will be in touch with you shortly.