Change language of the Customer Center. | Voters

Change language of the Customer Center.

TSUNATO ONUMA

The most notable problem is that the display language cannot be changed.

Andrea Alestrand

Can we please have an update on this request? It is urgent to be able to change the language on the sign in page and also on survey prompts

Hugh (Product Support Manager)

marked this post as

open

Karen Norgaard

I wanted to reach out to see if it's possible to change the customer service language to Spanish. I'm curious if this option is available for our customers. If anyone has information on this, I would greatly appreciate your help. Thank you!

Autopilot

Merged in a post:

Translation option for Customer Center.

Neo Bernal

All my clients are around Latin America (Spanish) but now I don't have way to translate the Customer Center. This is quite urgent for my core business.

Johannes van Dijk

For my dutch audience i really need this. It's impossible to create a nice looking course page for them (or atleast nicer looking than the one included in the customer center). So please fix this.

Alejandro

Needed now. Users need to be able to change the language on everything..

David Lamoureux

Hey TSUNATO ONUMA Thank you for your feedback and adding this request. That's a great suggestion. We can keep this open for ability to change the language of the customer center.
If you would like to change the layout, you can use the advanced customizable setting for the course. 
To turn off the community link button visibility, you can set it to Draft in the community settings. for more help with either of these, please reach out to our support team for help. Thanks!

Noel

David Lamoureux, when can we expect this to be marked as "under review" or "In Progress".
I would really need this feature as soon as possible.
Thanks,
Noel

David Lamoureux

Noel: I'm sorry, but unfortunately I cannot provide ETA's on new feature releases. I can however make sure this is brought before the team to review this month. Which language are you needing it to be?

iCamera

David Lamoureux The european language, so Italian, Spanish, German & French

David Lamoureux

iCamera: Thank you for your response and input. We take your feedback into account when reviewing this request.

iCamera

David Lamoureux Thanks David!

Andrea Alestrand

David Lamoureux Hi David, I hope you are well. Do you have an update about this request please? I really need to be able to change the language on the sign up page from the customer center, and also on the survey element labels to Portuguese. Thank you in advance. Andrea

David Lamoureux

Hey Andrea Alestrand unfortunately no updates on that feature at this time. The team is focusing on other improvements at the moment. However, most browsers have an automatic translation option these days, so it's likely they are already seeing a translated version.

For the Survey labels, could you provide a screenshot of that? I'm not sure what you mean. Maybe I can help you solve that one.

Andrea Alestrand

David Lamoureux Hi David, thank you for getting back to me. It’s a bit frustrating not having the ability to change the language where it really matters for non-English-speaking customers. Their browsers are not translating the sign-in area in the Customer Center.
The other issue was the language used in the survey element labels, but Miguel helped me with some custom code and now those are displaying in Portuguese.
Thank you anyway :)

David Lamoureux

Andrea Alestrand Hey Andrea, I do apologize for the inconvenience. I understand how frustrating it can be when the feature we want is not worked on at the moment. Rest assured, the dev team is always working diligently to make the user experience as great as possible. The best thing you can do to see this come to life is request others to upvote it and if it gets big enough it can let the dev team know how big of a request it is. I can ask around about this though in the hopes of getting some eyes on it.