Automatic account creation and auto login.
complete
John Beckley
It would be nice if when a customer buys a course he is automatically logged in the member area after his purchase and automatically receive his password by email.
Dustin NcCorchuk
Hey guys, I dont know how to get this issue escalated, but I waste so much time going back and fourth with my course customers helping them get logged in. At least 50% of my course customers have emailed me saying they can't get logged in. The magic link goes to their spam folder. They input their email and it says there isnt an account with this email (when there is). I've had several people get so upset at the magic link login that they have asked for a refund. Some have contacted their credit card company saying I am a scam because they can't login. It shouldnt be this hard. I'm not sure why Jimmy marked this complete, but it isnt complete and we need a solution on this. If my customers can't get access to what they purchased, my business and reputation is on the line. While there are some things about Kajabi that I don't love, I never had this issue with Kajabi, and am starting to regret that I switched to Clickfunnels. Maybe you can go to my feedback link and vote to escalate it: https://feedback.myclickfunnels.com/feature-requests/p/login-difficulty-for-my-customers
D
David Lamoureux (Product Support Analyst)
Hey Dustin NcCorchuk: I'm sorry to hear that about your customer's login difficulty. We've taken note of your feedback and that request is already in review and we will be discussing it in the near future. Any new comments you have should be made on that request. Thank you for your patience as we make improvements to our platform.
J
Jimmy
complete
J
Jimmy
Hey John! Great recommendation. We have a solution to this currently where the customer can enter their email address and request a Magic Sign In Link which is sent to their email inbox.
When they click the link they will automatically be logged in and taken to the membership or course.
John Beckley
Jimmy: Hey Jimmy,
It doesn't seem to be what I recommend.
I think it should be something simpler.
The customer buys a product, when he gets to the thank you page he clicks on a button and goes directly to the course he bought.
plus he automatically receives his password by email for when he logs in again.
Where else can you find this feature? I have never heard of it.
John Doe
John Beckley: I agree with John, Jimmy. The magic link is a pain :)
John Doe
Jimmy: I already suggested it under my other post on resetting your password. The magic link is a waste of time for busy people. Nobody wants the step to go back to their email to log into a platform or a course they bought. The platform should allow for auto-login when your browser remembers your log-in and password. Thank you! :)
John Beckley
John Doe: Yeah I don't know why Jimmy tagged completed.
Jeremy Nicks
Jimmy: This is not the same thing and is extremely confusing for people. Why can you just go back to a normal login with email password. It's my biggest complaint