Automate Customer Tags Based on Activity | Voters

Automate Customer Tags Based on Activity

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Quenten Durbin

For example, tagging dead leads if they have not opened an email within X Days / Months and setting up a workflow to move them to a different campaign with a different autoresponder, and if they were to re-engage at a later point, they would consider a new lead.

( Based on "The Machine")

Canny AI

Merged in a post:

Tagging System for Unopened Emails

or maoz

I propose adding an option to automatically tag users who don’t open emails after a set number of attempts. This would help marketers quickly identify inactive subscribers and take actions like pausing emails or targeting them with re-engagement campaigns.

By focusing on active users, this feature would improve deliverability, protect sender reputation, and boost overall campaign performance. Simple, efficient, and effective!

David Lamoureux (Product Support Analyst)

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closed

Hey Quenten Durbin, thank you for your feedback! It seems that this feature request is already done and working in our system.
This can be done by creating a workflow to hold for a certain number of time, and then search for recent customer activity.
Video walkthrough: https://www.loom.com/share/8d17e0e2a30b45c0a6ef65cbe99156f3?sid=eefdfe0a-bfa7-4963-8fb7-7fcd8ebec150
If you have any questions about this please reach out to our support team for help. Thank you for your cooperation and understanding.