Currently, ClickFunnels enables sellers to send out payment invoices to customers, but there is no straightforward way for customers to update their credit card information on file through these invoices. This limitation poses a challenge when dealing with subscription payments, installment plans, or any scenario where a customer's saved payment method has expired or needs to be changed.
Feature Proposal:
Introduce a feature that allows sellers to send an email to customers containing a secure link to a portal where they can update their credit card or payment information on file. This portal should be user-friendly and ensure the security of sensitive financial data.
Benefits:
Improved Payment Collection: Facilitates timely payments by making it easy for customers to update their payment methods, reducing failed transactions due to expired or invalid cards.
Enhanced Customer Experience: Provides a convenient way for customers to manage their payment information without the need for direct seller intervention or complicated processes.
Increased Retention and Revenue: Minimizes payment-related churn by addressing one of the common reasons for subscription cancellations or missed payments.
Use Case:
A seller offers a product with installment payments. A customer's credit card on file expires, leading to missed payments. With this feature, the seller can send an email prompting the customer to update their payment information through a secure portal, ensuring the remaining installments are paid without further issues.