Ability To Choose If Login Page Defaults To Magic Link or Password
under review
H
Hugh (Product Support Manager)
Allow users to specify if the login page there customers use should default to showing the magic link option or the option to login with a password.
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Mark Harbert
Yes please. Kind of annoying to always have to get a magic link. At least the ability to set what you want as default.

Jason SIN
Yes my customers are very confused also!

John Orton
This is PAINFUL for my corporate customers who have solid firewalls. Internal email sent around with the login details (pre-registered as an upload file). When they hit the login, they are sent the magiclink, but it gets trapped in spam so they never get it. I had to go through and manually set a password for everyone and they STILL had half of them not understand it.
I would LOVE to be able to turn this off on a per customer basis.

Diogo Costa Reis
Everyone hates using the magic link. Please fix this!

iCamera
Fix this please!

Brye Sargent
I hate the magic link and would love the option to turn it off. I struggle with it myself logging into my CF account and now the new PrimeMover.com account. And if you try to do it from your phone, it won't open it the browser and won't log you in. So I have to hold the button and select "open in Safari" and I know that my students would not know to do that.

Dustin NcCorchuk
I wanted to add a video I had with my customer showing how difficult it is for users to login using the magic link....and create an account isnt working for my customers either. I have had nothing but trouble from my customers not being able to login or create an account and its really frustrating when you can't fulfill what people just paid for. Here's the video showing what my customers are stuggling with: https://www.loom.com/share/59b821f63da74070a3b38b706cbdff4e?sid=05021260-dea7-48d4-9546-df2ac9f38c22

Thinlicious Team
Yes PLEASE fix this ASAP. This is a HUGE pain and leads to a lot of CS issues. If we had the option for them to turn it on if they want but to START with password then that would be perfect for us.
D
David Lamoureux (Product Support Analyst)
Merged in a post:
Login Difficulty for my Customers

Dustin NcCorchuk
Guys, I am really frustrated with the login process. I'm guessing with the magic link you're trying to make things easier, but I have had nothing but trouble with it. I am just getting my course sales started and have only sold about 30 courses at this point. I would say at least 50% of those have emailed asking for help to login and several have asked for a refund because the they get frustrated trying to login each time they want to use the course. I have created a video that I put on my thankyou page giving the step by step process of logging in using the magic link or creating an account. This is still too confusing for my customers. Sometimes the magic link goes into their spam folder, so they think it isnt working. Then they reach out to me thinking they've been scammed. Some have contacted their credit card company saying they've been scammed. The whole process seems like it should be easy, but it has been a terrible mess for my business.
Each time they try to login they try to use the magic link. Sometimes they get an error message saying they can't login with that email. Sometimes the magic link goes to spam and they dont know it. So they can't login. They get frustrated, give up, ask for a refund. I can't run a course business if the clickfunnels login process is difficult for my customers. I never had this problem when I used Kajabi. Can't we go back to the old days where immediately when they purchase, they create their own password. I see someone below requested to have the ability to choose a login page or magic link as the default login process. that would be nice.
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David Lamoureux (Product Support Analyst)
under review
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